Contact Us

Email Support

For general inquiries, billing, and technical support:

Send us a Message

What to include in your message

A short message is enough when it names the problem. Include the account email, the endpoint you called, the match id, and the HTTP status or JSON error you received. Do not paste your full API token. If the question is about a bill, add the plan name and the payment time in IST.

We answer product and billing questions on business days, Monday to Saturday, from 10:00 AM to 6:00 PM IST. Most replies go out within 24 hours. This form does not reset a password and it does not create an API key. Create the key from your account after you sign in.

API issues we can check

Support can look at live scores, scorecards, ball-by-ball commentary, player stats, and fantasy player points. Tell us whether the match is upcoming, live, or finished. An empty innings is normal before the first ball. A 401 response means the request did not include a valid token, so check the Authorization header before sending the log.

Plans start at Rs 99. There is no free plan. If you need a higher request limit, say which endpoints you call and how often. For endpoint paths, read the cricket API page. For plan limits, read the pricing page. One failing URL and one match id is more useful than a long list of successful calls.

For a live match, include the time the score stopped changing. For fantasy points, include the player name and whether the missing value is runs, wickets, a catch, a stumping, or a run out. For a billing question, include the last four digits of the payment reference if you have them. Screenshots help, but the URL and response status are enough to start the check.